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Oorvashee aims to process and dispatch orders efficiently to ensure a smooth shopping experience. Orders are generally processed within one to three business days after successful payment confirmation.

Delivery timelines vary depending on customer location, courier network availability, weather conditions, and public holidays. Most domestic orders are delivered within a few business days, although remote locations may require additional transit time.

Customers receive shipment tracking information once orders are dispatched. While Oorvashee works with trusted logistics partners, unforeseen delays beyond our control may occasionally occur. Our support team remains available to assist customers with shipment-related concerns.

Customer satisfaction is important to Oorvashee. Refund requests may be considered for products that arrive damaged, defective, incorrect, or significantly different from their description. Customers should report such issues within the specified return window.

All refund requests undergo a review process that may include verification of photographs, videos, order details, and product condition. Once approved, refunds are initiated through the original payment method used during purchase.

Refund processing times may vary depending on payment providers and banking institutions. Products that show signs of use, damage caused after delivery, or requests submitted outside the permitted period may not qualify for refunds.

By accessing and using the Oorvashee website, customers agree to comply with all applicable terms, policies, and legal requirements. The website content, products, pricing, and services are subject to change without prior notice.

All orders placed through our platform are subject to product availability and verification. Oorvashee reserves the right to cancel or refuse orders in cases involving pricing errors, stock issues, fraudulent activity, or policy violations.

All intellectual property, including logos, designs, product images, content, and branding elements, remains the exclusive property of Oorvashee. Unauthorized reproduction, distribution, or commercial use of website content is strictly prohibited.

Oorvashee respects the privacy of its customers and is committed to protecting personal information. We collect information such as names, contact details, addresses, and order-related information solely for business operations and customer service purposes.

The information collected helps us process orders, provide customer support, improve our services, communicate order updates, and deliver a personalized shopping experience. We implement appropriate security measures to safeguard customer data against unauthorized access or misuse.

Oorvashee does not sell customer information to third parties. Certain trusted service providers, such as payment gateways, logistics partners, and analytics platforms, may access limited information required to perform their services. By using our website, customers consent to the practices outlined in this policy.